True Leaders Empower Others

True Leaders Empower Others

 

Leaders Empower others

 

          I recently read a story on Inc. about Pal’s Sudden Service, a hotdog and burger drive-thru chain based in Kingsport, TN. There are 26 restaurants led by CEO Thomas Crosby. Every day, Mr. Crosby and every other company executive spends 10% of their time training employees on developing a new skill or aptitude. Pal’s Sudden Service was recognized with the Malcolm Baldrige National Quality Award, placing it in the ranks of Ritz-Carlton, Cadillac, and Federal Express.

          During every shift, a computer produces a list of 3-4 employees who need to be re-certified on a specific skill. Employees who have scored 100% on 4 skills tests can keep their certifications and are eligible to become coaches within the restaurants helping their colleagues stay on standard. Crosby says, “We are looking to get people to this mastery level.” They value empowering others to master the essential skills critical for daily operation.

          This is a great example of true leaders empowering others! No only are the store managers participating in critical employee training, but the CEO of all 26 restaurants is as well! Leaders become great, not because of their power, but because of their ability to empower others.

 

– Dr. April

Dr. Carmen April's Speaker Series

Dr. Carmen April’s Speaker Series

This post is part of a series on Leadership presented by Dr. Carmen April. She is a young entrepreneur and community leader recognized as a 2013 Nashville Business Journal Top 40 Under Forty Award Recipient and is currently a 2014 New Leaders Council Fellow – Nashville Chapter.  Dr. April is available for speaking engagements on this topic.

Advertisements

2 thoughts on “True Leaders Empower Others

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s